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Filing a complaint with the Better Business Bureau (BBB) can be a straightforward process that empowers consumers to voice their concerns. The BBB Complaint form is designed to capture essential details about your experience with a business. It typically requires information such as your contact details, the name of the business you are complaining about, and a clear description of the issue you encountered. You’ll also have the opportunity to specify the resolution you seek. This form is not just a tool for reporting problems; it serves as a bridge between consumers and businesses, promoting accountability and encouraging better customer service. By using this form, you contribute to a transparent marketplace where businesses are motivated to improve their practices. Understanding how to effectively complete this form can enhance your chances of a satisfactory resolution.

Bbb Complaint Preview

 

 

 

 

COMPLAINT FORM

 

 

 

 

 

Better Business Bureau serving Alaska, Oregon & Western Washington

 

 

 

 

Your privacy is important to us. Our privacy policy can be found at www.bbb.org or by contacting us.

 

 

With Trust

Your Better Business Bureau recommends filing your complaint online at www.bbb.org.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

IMPORTANT: COMPLETE ALL FOUR SECTIONS

 

 

 

COMPANY NAME

 

CONSUMER NAME

 

 

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

COMPANY ADDRESS, CITY, STATE, ZIP

CONSUMER ADDRESS, CITY, STATE, ZIP

 

 

 

 

 

 

 

 

 

COMPANY EMAIL

 

CONSUMER EMAIL

 

 

 

 

 

 

 

 

 

 

COMPANY PHONE #

 

CONSUMER HOME PHONE #

 

CONSUMER WORK PHONE #

 

 

 

 

 

 

 

 

 

2

DATE PROBLEM OCCURRED

 

DATE(S) YOU COMPLAINED TO

 

TO WHOM:

 

 

 

 

CO.

 

 

 

 

 

 

 

 

 

 

 

 

PRODUCT/SERVICE

 

BRAND NAME

 

MODEL NAME OR NO.

 

 

 

 

 

 

 

 

ORDER, CONTRACT, ACCOUNT # (if applicable)

IF ADVERTISING INVOLVED, WHERE/WHEN

 

 

 

 

 

 

 

 

AMOUNT INVOLVED

 

NAME OF SALESPERSON

 

 

$:

 

 

 

 

 

 

 

3

WHAT IS YOUR COMPLAINT? If you have any relevant documents such as contracts, receipts, or cancelled checks, please include a copy.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4

WHAT IS THE EXACT ADJUSTMENT YOU ARE REQUESTING FROM THE COMPANY?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TO THE CUSTOMER: MAIL THIS

 

 

 

 

 

 

COMPLETED AND SIGNED FORM

CUSTOMER SIGNATURE

 

 

 

BACK TO YOUR BBB. YOUR

 

 

 

 

 

 

SIGNATURE GIVES BBB

 

 

 

 

 

 

 

 

 

 

 

 

PERMISSION TO RELEASE THIS

DATE

 

 

 

 

 

INFORMATION TO REGULATORY

 

 

 

 

 

 

 

 

 

 

 

AUTHORITIES AS NECESSARY.

 

 

 

 

 

P.O.Box 1000 DuPont, WA 98327

Alaska: (907)562-0704 Oregon: (503)212-3022 Washington: (206)431-2222 or (253)830-2924 Fax: (206)431-2200

The text of your complaint will be publicly posted on the BBB Website (BBB reserves the right to not post in accordance with BBB policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. BBB may edit your complaint to protect privacy rights and to remove inappropriate language.

Common mistakes

  1. Providing Incomplete Information: Many individuals forget to include all necessary details about their complaint. This can lead to delays or even dismissal of the complaint. Always ensure you provide your contact information, a clear description of the issue, and any relevant dates.

  2. Not Being Specific: Vague descriptions can confuse the reviewer. Instead of saying "the service was bad," explain what went wrong. Specific examples help the BBB understand your situation better.

  3. Failing to Attach Supporting Documents: Important evidence like receipts, emails, or photos can strengthen your complaint. Without these documents, your case may lack credibility.

  4. Ignoring the Complaint Process: Some people rush through the form without reading the instructions. Familiarize yourself with the process to ensure you follow all steps correctly.

  5. Using Inappropriate Language: Staying professional is crucial. Using offensive language or making personal attacks can undermine your complaint and lead to it being dismissed.

  6. Not Following Up: After submitting your complaint, it's essential to check in on its status. Some individuals assume the BBB will handle everything without further communication, which can lead to missed updates or resolutions.

Dos and Don'ts

When filling out the BBB Complaint form, it's essential to follow specific guidelines to ensure your complaint is effective and taken seriously. Here’s a list of things to do and avoid:

  • Do provide clear and concise details about your complaint.
  • Do include all relevant documentation to support your claim.
  • Do be honest and factual in your descriptions.
  • Do specify the resolution you seek from the business.
  • Do keep a copy of your completed complaint for your records.
  • Don't use offensive language or personal attacks.
  • Don't exaggerate the facts; stick to what happened.
  • Don't submit the form without proofreading for errors.
  • Don't include sensitive personal information, like your Social Security number.
  • Don't expect immediate results; be patient as the process unfolds.

Misconceptions

When it comes to the BBB Complaint form, there are several common misconceptions that can lead to confusion for consumers. Understanding these misconceptions can help individuals navigate the complaint process more effectively.

  • Misconception 1: The BBB is a government agency.
  • Many people mistakenly believe that the Better Business Bureau (BBB) is a government entity. In reality, it is a private, nonprofit organization that aims to promote trust between businesses and consumers.

  • Misconception 2: Filing a complaint guarantees a resolution.
  • While submitting a complaint through the BBB can lead to a resolution, it does not guarantee one. The BBB acts as a mediator, but the final outcome depends on the business's willingness to address the issue.

  • Misconception 3: Complaints are only for serious issues.
  • Some individuals think that only major problems warrant a complaint. However, the BBB encourages consumers to report any issue, regardless of its severity, as every concern can provide valuable feedback to businesses.

  • Misconception 4: The BBB will take legal action on my behalf.
  • Another common myth is that the BBB will pursue legal action for you. The BBB does not have the authority to enforce laws or take legal measures; it simply facilitates communication between consumers and businesses.

  • Misconception 5: Complaints are anonymous.
  • While the BBB does respect consumer privacy, the business you are complaining about will typically see your name and contact information. This transparency is part of the process to encourage resolution.

  • Misconception 6: You can only file a complaint online.
  • Though many people choose to file complaints through the BBB's website, it is not the only option. Complaints can also be submitted via mail or phone, providing flexibility for those who prefer different methods.

Detailed Guide for Using Bbb Complaint

Once you have the BBB Complaint form in front of you, you are ready to begin the process of filing your complaint. This form is essential for addressing your concerns with a business. Follow the steps below to ensure your complaint is submitted correctly.

  1. Gather all relevant information about the business you are complaining about. This includes the business name, address, and contact details.
  2. Write a clear and concise description of your complaint. Be specific about what happened and include dates, times, and any interactions you had with the business.
  3. Provide your personal information. This includes your name, address, phone number, and email address. Ensure that this information is accurate for follow-up purposes.
  4. Indicate how you would like the business to resolve the issue. Suggest a solution that you believe is fair and reasonable.
  5. Review your complaint for clarity and completeness. Make sure all sections are filled out accurately.
  6. Submit the form according to the instructions provided. This may involve sending it online or mailing a physical copy.

After submitting your complaint, you can expect the BBB to review it and take appropriate action. They will typically contact you if they need additional information or updates on your case.